In BabyCenter's cord blood banking survey, five private cord blood banks ranked highest with parents.
Why parents banked cord blood and chose CBR
"I considered cord blood banking because of all the stem cell research that is going on. My family has a history of cancer, heart disease, and diabetes, so I chose to bank cord blood in the hopes that if my kids need it, it will be there. I researched all the companies that you can private donate with and chose CBR."
"I chose CBR because their staff was proactive in getting me scientifically reliable information. The costs were competitive, and I didn't feel like I was being talked into anything. They were courteous and thorough in answering all my questions and my many 'Oh, and one more thing...' phone calls."
"We decided to bank cord blood and tissue blood with CBR in case our daughter or a sibling had an issue later in life that would need stem cell treatment. Our daughter was later diagnosed with spina bifida and we feel confident that the stem cell treatment may help her one day with her mobility."
"I chose to bank the cord blood for both my son and daughter through CBR. My children are biracial so that was a factor in choosing to bank. It would have been easier to find a donor if they were of a specific ethnicity."
"My husband did research on different companies, and ultimately we chose CBR for its high reviews, largest cells, and FDA studies; for the fact that its facilities are in a safe location; and for its accreditations."
"I chose Cord Blood Registry because they had amazing payment plans so everyone can do it, even people struggling like me."
"I looked at about six or seven companies. I went online to see their locations and read up on their histories, and I checked them out with the Better Business Bureau. We chose CBR because our ob-gyn recommended it."
"My mother-in-law has had life-threatening issues with her blood type and antibodies, and my husband inherited her blood type. Our pediatrician, Lamaze class, and mother-in-law all suggested CBR."
"We choose CBR because we liked the rep, they gave us a nurse discount, and it's the company my OB uses for his kids."
"Cord Blood Registry is what we finally went with, but initially we looked at every company we could find. At first we thought it would be best to use the ones that are most popular (most cord blood banked), but then we learned that the number of successful samples taken and the number of successful uses are the most important factors. These show that the cord blood was both sampled correctly and stored correctly. Don't go by the lowest price. Could be waste of money in the long run if a viable sample isn't collected."
"The only one I really looked into was Cord Blood Registry. My friend uses them and highly recommended them. Plus, with their referral program, we both saved some money."
Parents' experience with CBR
"I've used CBR twice and will use them again for our third baby. It's been a very easy and pleasant experience every time."
"I have loved my experience with CBR thus far. I often get emails and updates. They also sent a gift for my son's first birthday. I appreciate the thought and care they put into my children!"
"The guy they had working with me was so kind and patient, explaining every little thing. He even called after my due date to find out how the baby and I were doing and to congratulate me. Awesome experience."
"I was assigned a contact at CBR when I began the application. She answered my questions until I fully understood my payment plan. She gave me a call after I submitted my application. After I had my baby, she emailed me when CBR received the cord blood to let me know it had been transported, tested, and stored with no problems. CBR customer service is amazing."
"Easy process with CBR. They sent me a cord blood kit to take it to the hospital. After I delivered and the cord blood was collected, we called the 800 number on the kit and someone came to the hospital to pick it up. CBR provided tracking info for the kit and let us know that the kit had arrived. Within two days, they told us the number of stem cells in the sample and that the number was good enough for storage."
"The experience was incredibly easy. We took our box from CBR to the hospital when I went into labor, and my midwife handled everything. Every year on my daughter's birthday, CBR automatically charges my debit card for the storage fee. It's hassle-free and it's there if we need it."
"CBR was very professional to work with. You have a person assigned to you who answers questions and guides you through the process. They were great. We get regular emails on new science or trials."
"CBR has great customer service and payment plans that make it affordable and not overwhelming."
"Cord Blood Registry was very easy to work with. I had a question after receiving the box and called the customer service number. The lady was extremely friendly and helpful. After we mailed the box back, we got a phone call asking how we were doing and what the results were. Overall I was very impressed with them."
"CBR has been great. They provide us with a lot of information: They email medical updates and new research. Their website is also very user friendly."
"So far CBR has been very nice and helpful! No problems, and simple to plan. It's been super easy to check on progress such as how many cells they got and how well they are doing. Payment plan has also been easy!"
"The CBR kit arrived promptly, everything is super easy to do/fill out, and with one quick call after delivery, the CBR people arrived promptly to pick up the collected cells. They sent us an email letting us know it arrived at their facility (within 24 hours even) and how many cells were collected. The whole process was so easy and painless that we did it for both kids!"
- Established: 1993
- Lab and storage location: outside of Cincinnati, Ohio
- Accreditation & certification: AABB, CLIA
- FDA Registered: yes
- Self-reported samples: 360,000+
- Website: https://www.viacord.com
Why parents banked cord blood and chose ViaCord
"We went with ViaCord because it was very well known and does its own research."
"A friend of mine (who is diabetic and had a difficult pregnancy) had banked with Viacord and gave me her brochure. After truly thinking of issues that could come up now or in the future with children or adult health, and seeing how fast some diseases are being cured and studied, I knew I wanted my daughter to have the biggest advantage in fighting something. I don't make a lot of money, so I budgeted for this."
"My daughter was diagnosed with a fatal immunodeficiency, when I was pregnant with my son. It requires a bone marrow or stem cell transplant, and although a donor was identified for her, we chose to bank my son's blood and stem cells as a precaution. We picked ViaCord because the doctor we worked with spoke highly of them, and they have a sibling connection program where they'll bank the stem cells of a qualifying sibling for free."
"Our ob-gyn highly recommended ViaCord, and we were very impressed with their presentation."
"We looked at three companies. We discussed location, time, diseases studied and covered, safety precautions, options, expense, documentation, and a few other variables that were important to us. We chose Viacord because they seemed to be a perfect match for us."
"We both have various cancers and autism in our family, so we agreed that this may be the best for our little girl. We went with Viacord since our friends went with them. They also service Canada with no extra charge."
"We have a lot of autoimmune disorders on my side of the family, and as research progresses, eventually – hopefully – cord blood or tissue will able to help."
"We only looked at Via Cord. The decision came down to peace of mind. The amount of money we had to spend was worth it. Knowing technology is advancing everyday gives us the confidence that should anything happen to our son, there's a possibility his cord blood will help him."
"ViaCord was my choice. A friend used it. She recommended it and they answered all my questions."
"As a medical professional, we chose to bank our son's cord blood to provide access to stem cells for any future applicable diseases. We live in Kentucky, and we're pleased to bank with ViaCord as it is based in Kentucky, which meant very short travel times."
"Our only decision factor was speaking with our midwife. The hospital where I gave birth had a relationship with ViaCord and could easily process the donation. We didn't give much thought to the different donation options because we trusted the midwives and the hospital to work with a reputable bank."
Parents' experience with ViaCord
"ViaCord was great to work with through the collection process. We pay the annual fee and don't have much need to be in contact. They send us info about trials as they come up."
"The donation experience was very good and hassle-free. People were there to talk us through everything."
"The experience was great. We just made a call and off we went."
"The process with Viacord was quick and easy and completely painless."
"ViaCord sent directions that were very clear and easy. They followed up and continue to do so. It was very easy and they called to inform us that it was a good sample, which I thought was good to know."
"The staff at Viacord was extremely friendly and knowledgeable. We spoke several times on the phone and they gave us all information we could have asked for. It was a very pleasant experience working with them. "
"ViaCord's representative was great. Not pushy and very informative."
"As instructed, we took our little box of supplies with us to hospital the day our little one decided to make her debut. After my C-section, my husband called the number on the box and got very specific instructions for handling 'the goods.' Directions were very thorough and easy to follow. Soon our package that could save our baby's life one day was on its way to the bank."
"They were professional and timely, the experience at the hospital was a smooth one, and follow-up has been wonderful. I highly recommend them as we have just decided to use them a second time for our upcoming daughter's birth."
"We chose ViaCord and everything was very easy to understand and follow. If we had any questions, all we had to do was call. We were able to speak to the same person every time."
"Awesome, easy experience. From getting the kit in the mail to getting my kit picked up in the hospital, ViaCord has done a wonderful job!"
"At the time ViaCord was the only bank I had heard of, so we chose to bank with them. I was unaware of my options for banking cord blood, but ViaCord had good reviews and was advertised in nearly every pregnancy/parenting magazine I read."
- Established: 2008
- Lab and storage locations: Brownsville, Indiana
- Accreditation & certification: AABB
- FDA Registered: yes
- Self-reported samples: 18,000
- Website: https://americordblood.com/
Why parents banked cord blood and chose Americord
"We met a guy from Americord at a baby shower and got to talking to him. He told us what we needed to know about why cord blood banking is important. We signed up for our first child so we could have it for the future 'just in case.'"
"We considered Americord and Cord Blood Center. My mother-in-law chose Americord."
Parents' experience with Americord
"Americord made the process very simple. We filled out some of the paperwork before our baby was born. After the baby was born, the midwife and my husband were able to package the blood and fill out the remaining paperwork."
"It was worth it, fast and easy."
Cryo-Cell International reviews
About Cryo-Cell International
- Established: 1989
- Lab and storage location: Oldsmar, Florida (and affiliate relationships in 14 countries)
- Accreditation & certification: AABB, FACT
- FDA Registered: yes
- Self-reported samples: nearly 500,000
- Website: https://www.cryo-cell.com/
Why parents banked cord blood and chose Cryo-Cell International
"This was our first baby and we discussed cord blood banking with our doctor. She referred us to Cryocell as it is recommended by the American ob-gyn association. Even though we don't have a family history of disease, we wanted to give this to our baby."
"We have a family history of certain health problems, so we wanted to be prepared if our child ever needed it in the future. We chose CryoCell because of the reviews, but we looked at other companies as well."
"I did IVF and had twin girls. After everything we went through to get pregnant, we knew we had to do everything in our power to protect them once they were born. We researched a few different companies but ended up with Cryo-Cell. They are local and one of the first to do this."
"Cryo-Cell was the only company available in my area."
Parents' experience with Cryo-Cell International
"They worked with us on price since we were having twins. We hope we never need to use it. But we're glad it is there just in case."
"Cryo-Cell was great. It was a smooth process and customer service was quick and good."
- Established: 1997
- Lab and storage location: Baldwin Park, California (with additional facilities in Taiwan and India)
- Accreditation & certification: AABB, FACT
- FDA Registered: yes
- Self-reported samples: over 100,000 worldwide
- Website: https://www.stemcyte.com/
Why parents banked cord blood and chose StemCyte
"We wanted a safety net for any future health problems that might be able to be resolved by stem cells. I chose StemCyte because my doctor recommended it. "
"CBR and StemCyte are the two banks I considered. CBR was very aggressive once I began filling out information online. I was put off by all the calls and emails. I wanted to make my decision on my own and I felt harassed. StemCyte had a large number of successful transplants."
"We looked at companies available in our area and at the hospital's recommendations, and researched online. Ultimately we decided on StemCyte. Their yearly rate for storage is reasonable compared to rates at other companies."
"We looked at three banks: Americord, StemCyte, and ViaCord. We ultimately went with StemCyte based on the reviews and feedback from customers. I was also looking for a company that had been around for a while and seemed solid financially. My main goal was to choose one that wouldn't be going out of business in the future. The pricing was similar for all of them at the time, so that wasn't much of a factor in the decision."
Parents' experience with StemCyte
"Their process was very easy. They worked with the hospital so the kits were available there, but they also mailed us one. Once notified of the birth, they were there quickly to pick it up. All went smoothly, and we received confirmation of deposit soon after."
"Experience was very simple with my first son and I already have the kit for my second son."
"StemCyte has been great to deal with for the most part. Initially they can be a little sales-ey, but overall they're pretty helpful and efficient. The process is as smooth as can be once you decide on your options."
"It was a very easy process from initially choosing StemCyte to calling them once our baby was born. Everything happened in a timely manner."
More cord blood resources
Find out more about cord blood and its potentially lifesaving qualities in our overview of cord blood banking basics, from a definition of cord blood to why parents decide to save it and store it. Also get the scoop on the cost of storing cord blood, our guide to choosing a cord blood bank, learn how to donate cord blood, and more.
To hear what other parents are saying about cord blood banking decisions, visit the cord blood banking group in our Community.